Hello, tai2.
Thanks for joining us here in the Community. I'd be happy to guide you in the right direction.
Our number one goal is to make sure you get the support you need. In order to better assist you, I recommend reaching out to the support team outside of the Community for further assistance as we may need more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen. You can reach them by following these steps below:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback
Feel free to reach back out if you have any other questions.
