When you enter a partial payment in the Amount received field, QuickBooks will automatically select the oldest open invoice that matches the amount you entered, Jessica.
If you then select the correct invoice, you'll encounter the error message: "The Amount Received (plus credits) can't be less than the selected charges. Also, the selected charges can't be less than the selected credits." This error occurs because entering a partial payment in the Amount Received field creates an additional credit for the amount you entered.
To record the payment correctly and avoid this error, you have to enter the partial payment in the Payment column next to the corresponding invoice number. The amount received will then reflect the value you entered in the Payment column.
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