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Level 2

PST report window automatically re-opens

Quickbooks Premier 2020 Desktop


I processed our monthly PST for April and yet, while I can manually close the report window, whenever I open the company file again, that same PST Tax Agency Report for April window opens automatically.


This is new behaviour and has never happened before.


Any insight as to how to reset the window or otherwise resolve this would be appreciated.

3 Comments 3
QuickBooks Team

PST report window automatically re-opens

Hi Todd66,


Thanks for reaching out here.  It's important that you're able to accomplish your QuickBooks goals with peace of mind.  I'll be happy to share more information so you can get back to what you love!


In situations such as this, I recommend the QuickBooks Tool hub to help fix common errors.  If you continue to experience the same behavior, please don't hesitate to contact us so we can look further into this from our end.  Your time is valuable and we're here to ensure you're able to get back to business as soon as possible.


Feel free to reach back out if you should have any other questions.  We'd be happy to assist!

Level 2

PST report window automatically re-opens

Neither Quick Fix My Program, QB Program Diagnostic Tool, Quick Fix My File nor QB File Doctor resolved the issue.


PST report window automatically re-opens

Thanks for sharing some updates about this unexpected issue with the PST report, Todd.


I want to make sure this gets to the correct support department so you can get yourself back on track.


Since you already did all possible troubleshooting, I strongly recommend reaching out to our Technical Support this time. Our representatives have the necessary tools to help diagnose the problem and give additional troubleshooting steps.


To get a live representative, use the following steps in your account:


  1. On your QuickBooks company file, click the Help menu.
  2. Tap the QuickBooks Desktop Help option.
  3. Press Contact us on the pop-up box.
  4. Click on the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search, then scroll down to get your contact options.


This link here has all the contact us steps and support availability information: Contact QuickBooks Desktop support.


Come back here anytime for updates and additional questions about QuickBooks. I'll be right here if you need other help.

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