QB autoselects account cell in journal entry

We truly appreciate the details you’ve shared about the journal entry behavior, Mike, especially since it’s disrupting your workflow. Let's perform some browser troubleshooting steps to see if this is a browser-related issue.

To start, let's clear your regular browser's cache to restore the program to its default function. Web browsers collect cache to save time when loading repetitive data and images. This cache becomes outdated and corrupted over time, which can cause this kind of issue. You can also use other supported web browsers to access QuickBooks Online (QBO).

Once these steps are complete, you should be able to continue creating your journal entries without interruption.

Please know that you can reverse a journal entry if you need to update or correct it later.

Feel free to use the Reply button if you need further assistance. The Community team is always here to support you.

This did not work. It still brings me back to the account cell everytime. I have to manually click 2 times on the debit cell to enter numbers..

Forgot to mention, it also does this on other browsers. So is it some sort of new thing Qb added?

Thank you for applying the troubleshooting steps provided by my colleague, Mikeman.

QuickBooks didn't make any changes to the journal entry layout. To determine the cause of the problem, I recommend contacting our Live Support Team. They can review your account and provide targeted solutions.

Here's how:

1. Navigate to the Help menu.
2. Click the Search option and type "contact support."
3. Select the Contact Us tab at the bottom.
4. Choose your preferred way to connect with us: Have us call you or Chat with us.

Check out this article as a guide for reverting a journal entry to change the debits and credits, or if you want to delete it entirely: Reverse or delete a journal entry in QuickBooks Online.

Once your journal entry is complete, you can print a report for a single entry or multiple entries in one report.

Leave a comment if you need additional assistance with your QuickBooks tasks. We’re here to guide you through the process.