QB communicating via wi-fi instead of Ethernet

ST84 · ‎February 24, 2022

Hello,

I'm fairly new to QB and have run into a problem with a QB installation.

QB client is installed on a device with multiple network adapters and the Quickbooks file/server is on a seprate win 10 pro machine.

The issue:

QB client disconnects very intermittent and displays the message:

"The connection to the company file has been lost. Quickbooks must close immediately. Any unsaved data will need to be re-entered." (full message attached)

I can replicate this exact behaviour by disabling the wi-fi adapter. Which makes me believe that QB is using the wi-fi adapter instead of the Ethernet adapter to communicate to the host and everytime there's a drop/loss of signal, it disconnects displaying the mentioned message. Now...how do I change QB from communicating to the host via the wi-fi adapter, to communicating with the host via the already configured Ethernet adapter?

Thanks!

**EDIT**

This is for QB 2022 with multi user mode.

Nick K · ‎February 24, 2022

Hi again.

QuickBooks Desktop doesn't differentiate which network to use. It's based on how the network is set up which is why I recommend reaching out to your IT professional as it seems the network is set to default to WiFi.

If you have any questions let us know and we'd be happy to help.

View solution in original post

Nick K · ‎February 24, 2022

Hi ST84.

Setting up your QuickBooks in multi user mode is a great way to allow multiple employees to access the company file and streamline your accounting. I'd be happy to point you in the right direction for this.

As the error seems to be with the set up of the network I recommend contacting your IT professional as they are trained on how to properly set up a wired network.

If you have any questions let us know and we'd be happy to help.

ST84 · ‎February 24, 2022

Hi Nick,

it's not as much as to how to setup a network, the networks are already setup. It's about how do I tell QB client which network to use?

-Samir

Nick K · ‎February 24, 2022

Hi again.

QuickBooks Desktop doesn't differentiate which network to use. It's based on how the network is set up which is why I recommend reaching out to your IT professional as it seems the network is set to default to WiFi.

If you have any questions let us know and we'd be happy to help.

ST84 · ‎February 24, 2022

Ok got. All I wanted to know is if QB can be told which adapter to use. Does not seem to be the case :).

Thanks!

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QB communicating via wi-fi instead of Ethernet