Thanks for getting in touch. I want to make sure you're able to choose the tax you need on your cheques. The first thing I recommend is making sure that sales tax hasn't been turned off in your preferences. Follow these steps to take a look.
If everything seems fine there, the next thing to check is for data damage in your company file. Data damage isn't necessarily as bad as it sounds. Sometimes it just means that it causes errors such as this. Read the Resolve data damage on your company file article for more information about this and what to do.
If that doesn't do the trick, give our phone support team a call at 1-877-772-9158 for further assistance. Desktop Premier agents are available 24 hours a day, so you can call at your convenience.
Come back again if you need anything else. :)
Thanks for letting me know and giving my suggestions a try. At this point, please call the phone support team at the number above so that we can take a closer look at what's going on.
Thanks. That is what I always did until recently when the program stopped letting me change the amount in the tax box. I cannot find any setting that lets me start to edit the tax line again.
Another option available is by clicking the Edit button
next to the tax field if you charge or liable to the combination of taxes
example HST Canada
Then if you select Tax Exempt / No tax from the tax column for each
individual line items then you won't get an opportunity to Edit/enter tax amount
in the total tax field. Check the screenshots.
Comment back for further clarifications.