QB is using https/www.atb.com/business but it should be https/business.atb.com - how do I fix it

fbtransport · ‎February 01, 2023

Can somebody point in in the right direction to solve this issue - it was working fine until yesterday and now the link to the bank has change in QB and it keeps returning error messages - Thanks for your help in advance

Trish_T · ‎February 01, 2023

Hi fbtransport,

Welcome to QuickBooks Community! It's important that you're able to accomplish your banking goals in QuickBooks Online without delay. I recommend contacting us outside of Community for further evaluation of the unexpected behavior. Our Customer Care team will have the ability to work with you directly, and escalate the issue for further investigation with our Development Team, as they feel necessary.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have any other questions, please don't hesitate to reach back out. We're always happy to help!

View solution in original post

Trish_T · ‎February 01, 2023

Hi fbtransport,

Welcome to QuickBooks Community! It's important that you're able to accomplish your banking goals in QuickBooks Online without delay. I recommend contacting us outside of Community for further evaluation of the unexpected behavior. Our Customer Care team will have the ability to work with you directly, and escalate the issue for further investigation with our Development Team, as they feel necessary.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have any other questions, please don't hesitate to reach back out. We're always happy to help!

fbtransport · ‎February 01, 2023

Thanks for the quick reply -> case has been escalated with support team

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QB is using https/www.atb.com/business but it should be https/business.atb.com - how do I fix it