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PortMike
Level 3

QB online payroll drafting account but not exporting data

Quickbooks Online Payroll has begun to draft payroll tax amounts from the checking account at every payroll instead of waiting to draft when the taxes are actually paid.  Their stated reason is that too many employers would not have the funds available to draft when the taxes were due so they will now hold the funds (in an interest bearing account I am sure) to assure they are available when due.  However, QB Online Payroll does not export the deducted amount data with the payroll export that records the paychecks data every payday.  Furthermore, QB Online Payroll does not tell you what this amount is going to be but with a little checking I have determined how to calculate the amount from the payroll report.

 

The issue is that QB Online Payroll sends the funds to the IRS on about the 15th of each month and at that time generates the data to export to the checking account but it is not the actual deductions from the checking account but is the amount sent to the IRS in one transaction. Because of this I cannot reconcile my checking account without recording the tax draft amounts.

 

How can I record the actual draft amounts from the bank account and then record these amounts as being used to pay the payroll liabilities for federal payroll taxes when they are paid?

4 Comments 4
Henock K
QuickBooks Team

QB online payroll drafting account but not exporting data

Hi PortMike,

 

Welcome to the Community. Being able to run payroll is essential to ensure that your employees are paid. QuickBooks Online Payroll is a great program that gives you the ability to pay your employees and track your payroll remittances. I'd be glad to help. 

I encourage you to reach out to our customer support team. They'll be able to verify your account details in a secure setting and point you in the right direction to ensure your books are balanced. Here are the options available to reach out to our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

Let me know if you have questions, I'll be happy to help.

PortMike
Level 3

QB online payroll drafting account but not exporting data

Henock K, Thanks for your reply.  I contacted Intuit Support.  After spending 1 hr, 45 mins and 12 seconds on the phone and being transferred there times, I was told there was no answer for my issue.

NickiA
New Member

QB online payroll drafting account but not exporting data

I have the same issue!

Joshbox
Active Member

QB online payroll drafting account but not exporting data

Just got off a 30 minute phone call with the same answer.  Basically, "we don't have a solution yet".  What a bunch of idiots.

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