QB2013 Pro Change Dear Mr/Miss/Ms Email Template

[user_questions]

How can I go about changing the default dropdowns from Dear Mr/Miss/Ms in this QuickBooks 2013 Pro instance? In other versions of quickbooks this was easily editable but now I only have the option between a few dropdown selections. I want it to say "Dear Client". Reason being: Microsoft hotmail/outlook now flags emails that say "Dear Customer" and rejects them as spam - and Dear Customer is the default when no First Name or Last Name is set for a company when going to invoice them. I was able to fix this for one client so far as they had a different version of Quickbooks that was seemingly more customizable and I could change from Dear <FirstName/LastName> to Dear Client - removing the variable completely. We're missing the Edit button on this version.

Right now I have the person using quickbooks going to edit the email and manually changing the word Customer to Client before sending the email but that can be a pain doing that every time.

[Nick K · Accepted solution]

Hi user_questions.

Being able to customize your email templates is one of the ways QuickBooks Desktop lets you add your own personal touch to what your clients see. I'd be happy to help you go over how to update the email template.

To explain why it was different in one version of QuickBooks compared to another would be that the customize email template changed in later versions of QuickBooks. The new template allows customers to have more freedom on what they can change when emailing customers. For 2013 there isn't a way to change what a customer can see beyond what is included in that screenshot. If you wish to modify this further I recommend either getting your client to upgrade their QuickBooks to a newer version by purchasing QuickBooks Desktop 2021 at a number of retail locations. Saving the PDF and attaching it directly to an email which bypasses QuickBooks entirely or looking into a third party app that can email your invoices out for you.

You can save an invoice as a PDF by opening the invoice in question, selecting Print and Save as PDF. Once this is done create an email in using your email provider and attach the PDF to send. If you want to look into third party apps you can check out our third party apps page.

If you have any questions let us know and we'd be happy to help.