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dale_216
Level 1

QBO recording credit card discounts on customer payments

We moved from QB desktop to QBO and I'm finding doing receipts for customer invoices through Square or Shopify a bit odd - I've found a couple of options but they seem to be more of a workaround than a regular process.  Maybe there's another way I'm not aware of.   Shopify bills in US then converted to CDN so you don't know the discount until it hits the bank.  

 

The 2 workarounds that have been suggested:

 

1.  Go back into the invoice, add the credit card discount as a line item and resave when doing the deposit.

 

2.  In retrieving the bank transactions, it shows the net amount, so won't 'match' to anything.  So, go and find the invoice that is being paid, enter the full amount as payment, then fix it by entering the credit card expense.  

 

The other glitch I am finding is that the QBO bank rec numbers for deposits and payments do not line up with the bank as the deposits are overstated and the payments are understated by the amount of credit card charges for the month.  I would use those totals on the QB desktop as a verification step when reconciling.

 

Again, I am hoping I am missing something.   Accepting credit card payments is a big part of our business and I am finding that and these solutions aren't ideal.

 

Thanks in advance.  

 

 

3 Comments 3
JamesM4
QuickBooks Team

QBO recording credit card discounts on customer payments

Hello dale_216,

 

Welcome to the QuickBooks Community. I'll be happy to steer you in the right direction so you can continue to do the things you love. QuickBooks is versatile program that enables you to get your work done faster. 

 

Based on what you've described, I recommend looking into third-party apps on our site by visiting www.apps.com. I recommend choosing an app that suits your business needs based on the app reviews and description. I'll also leave this question open in the Community so other members can chime in and share their advice. 

 

In the meantime, don't hesitate to ask other questions in the comments below. I've got your back.

dale_216
Level 1

QBO recording credit card discounts on customer payments

How does what I described correspond to any of the apps on that page?  Can you be more specific as I don't see anything even remotely related to my question.  

JamesM4
QuickBooks Team

QBO recording credit card discounts on customer payments

The other option besides the workarounds you've mentioned would be using a third-party app that can help you sync your Square and Shopify transactions with ease. Are you currently using a third-party integration app? 

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