cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
CalvinClearP
Level 1

Qbooks Enterprise - need access to attachments

We have stopped using Quickbooks Enterprise as our parent company uses another platform.  We did all our processing on Quickbooks previously and have a number of attachments which have been stored (especially in the Vendor/AP module).  We need to access these records for audit purposes for a period of up to 5 years.  Our challenge is that we are now locked in to paying a monthly subscription of $500 just to gain access to these attachments.  We have asked Intuit for a solution and the only option they provided was to individually print each attachment (of which we have over 45k).

 

Is there anyone that has faced a similar issue that has managed to download the attachment files using a single job?  I am happy to sort the files, we just do not have capacity to print them one by one.

 

In my opinion this is also short sighted from a QBooks product management perspective as the option to move to online is not even feasible.  Attachments made in enterprise need to remain there - there is not alternative.  Which makes leaving QBooks even more difficult and frustrating - it feels like we are being held hostage and need to pay to get our data.

12 Comments 12
JamesM4
QuickBooks Team

Qbooks Enterprise - need access to attachments

Hello CalvinClearP,

 

Welcome to the Community. QuickBooks is a flexible program that helps you streamline your accounting with ease. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 

 

In order to manage more than one statement at a time, I recommend looking into third-party apps on our site desktop.apps.com. I suggest choosing an app that suits your business needs based on the app description/reviews. 

 

Let me know if you have other questions by leaving a comment below. I'll be here.

CalvinClearP
Level 1

Qbooks Enterprise - need access to attachments

My challenge is not managing more than one statement at a time - I need to download all attachments that have been attached in the system.  I have looked in the 3rd party apps and am not able to find one that exports attachments.  Again, that is why I reached out to the forum.

Chrea
Level 8

Qbooks Enterprise - need access to attachments

@CalvinClearP 

Which QB Desktop year version did you use? 2023 or 2024?

CalvinClearP
Level 1

Qbooks Enterprise - need access to attachments

Enterprise 23

Chrea
Level 8

Qbooks Enterprise - need access to attachments

You can use the trial version of QB Desktop 2023 Enterprise to access your archive files for good. You should contact for details.

CalvinClearP
Level 1

Qbooks Enterprise - need access to attachments

That would be awesome.  How do I go about getting that done? 

Chrea
Level 8

Qbooks Enterprise - need access to attachments

Have you contacted @Fiat Lux - ASIA for details?

Trish_T
QuickBooks Team

Qbooks Enterprise - need access to attachments

Hi CalvinClearP,

 

You can download a free 30-day trial, of QuickBooks Desktop Enterprise here.

 

If you have any other questions, feel free to reach out again.  We would be glad to assist!

CalvinClearP
Level 1

Qbooks Enterprise - need access to attachments

Hi Trish,

Will this allow me to access my existing documents for the next few years?

Trish_T
QuickBooks Team

Qbooks Enterprise - need access to attachments

Hi CalvinClearP,

 

You can update your current QuickBooks product to the latest release, so you can take advantage of the current updates and feature enhancements.  This eliminates the need to upload the trial product.

 

Please don't hesitate to contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri: 9am-8pm ET.   They will be happy to work with you directly, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

CalvinClearP
Level 1

Qbooks Enterprise - need access to attachments

Hi Trish T,

 

Your response clearly shows me that you have not read my problem statement or further comments.  We are moving away from Quickbooks - I do not want a subscription.  All I need is access to my documentation which has now been stored on Quickbooks over a number of years.

 

Surely Quickbooks has an exit strategy for clients that are transitioning off their desktop solution to a different one.

Bryan_M
QuickBooks Team

Qbooks Enterprise - need access to attachments

I hear you, @CalvinClearP. I also appreciate you for keeping in touch in this thread. I'll provide the information you need to achieve your goal.

 

Based on the information you provided, you no longer utilize the QuickBooks Desktop (QBDT) Enterprise. Please know that you'll need to reactivate your account to access and open your attachments.

 

Feel free to visit this article for detailed information about what happens if you deactivate your QBDT account: Cancel your QuickBooks Desktop subscription.

 

If you decide to reactivate your subscription, you can visit this article to create a copy of your transactions and attachments to access them anytime: Import and export data in QuickBooks Desktop.

 

Never hesitate to return here if you have additional questions about accessing data to your QBDT account. We'll get back to you as soon as possible. Keep safe always.

Need to get in touch?

Contact us