Quickbooks desktop 2021 for windows

Hello, Sharon.

Before anything else, could you please provide the specific error message you encountered? Sharing this information, along with a screenshot, will help us pinpoint the cause of the issue and offer the right solution.

To fix this, let’s try opening a sample file to determine if the problem is related to your company file or QuickBooks itself.

Here's how:

1. Press and hold the Ctrl key.
2. Double-click on your QuickBooks Desktop icon.
3. Keep holding the Ctrl key until the No Company Open window appears.
4. In the No Company Open window, choose the option to Open a sample file.
5. Select any sample file from the available list.

If the sample file opens without errors, it indicates that your company file or its folder may be damaged. To restore your file, you can use a recent backup, Auto Data Recovery (ADR), or perform basic data damage troubleshooting.

If the error persists, let’s check if the folder containing your company file is damaged. To do this, move your file to a new folder.

Here's how:

1. Right-click on your desktop, select New, and then choose Folder.
2. Name the folder QBTEST.
3. Go to the folder where your company file is stored.
4. Right-click the company file and select Copy.
5. Paste the file into the QBTEST folder.
6. Open the company file from the QBTEST folder.

If the error does not appear, the original folder may be damaged, or its file path may be too long. Create a new permanent folder for your company file to resolve the issue.

If the error still continues, I recommend moving on to Solution 6 in this article: Troubleshoot Unrecoverable Error XXXXX XXXXX.

Feel free to let us know if you need further assistance. We're here to help.

@sharonschaler 

Can you open the sample file without any issue?

I did as you suggested, open the No Company File Icon and the message (see attached image below), and I created the QBTEST folder and copied the company file to it, and it still open with the same message. Error code # 24543 80000. I have backed up my two company files. Is there anyway you can contact me to talk me through the process of resetting the company files?

Your QB program is outdated and I am not sure Intuit Support is willing to provide any help. You should contact @Fiat Lux - ASIA directly via email and they can offer more advice including a remote service assistance.

Hello there, Sharon. I appreciate your effort in following the steps suggested above and in initiating the backup of the company file.

Error code #24543 80000 indicates a corrupted installation of QuickBooks Desktop. We can also consider the following common causes:

• Network connectivity issues - QuickBooks is unable to reach Intuit servers, often during launch or switching company files
• Conflicts with security software (firewall, antivirus) blocking QuickBooks access
• Corrupt or damaged company files are causing errors when switching files.
• Outdated QuickBooks or Windows system files are incompatible.

To resolve these issues, you can use the QuickBooks Tool Hub, which helps diagnose and fix problems.

Here’s how to install and use the tool:

1. Restart your computer.
2. Download the QuickBooks Tool Hub file.
3. Open the downloaded file (QuickBooksToolHub.exe).
4. Follow the on-screen instructions and agree to the terms to complete the installation.
5. Once installed, double-click the Tool Hub icon on your desktop to launch it.

After that, run the Quick Fix my program to resolve the errors:

1. In the QuickBooks Tool Hub, select Program Problems.
2. Click Quick Fix my Program.
3. Relaunch QuickBooks Desktop and open your data file.

If the error persists, proceed to Solution 2 to run the QuickBooks Install Diagnostic Tool to fix common installation issues.

Additionally, since QuickBooks Desktop 2021 has been discontinued, consider upgrading to the latest version of QuickBooks Desktop Enterprise.

You can still add your response if you need clarification or other QBDT-related concerns, Sharon.

No, the sample file had the same message.

If I upgrade, will not  the problem  transfer to the new upgraded program as well?

Hi there, Sharon.

Since the issue persists even after trying the troubleshooting steps provided by my colleagues to resolve error code #24543 80000, it is best to upgrade to the latest version of QuickBooks Desktop (QBDT). Please note that QBDT 2021 has been discontinued, which means you will no longer have access to Live Support.

Upgrading to the latest version of QBDT will enable you to contact our QuickBooks Live Support team. They have specialized tools to diagnose the root cause of the error and assist you in resolving it efficiently.

Feel free to return to this thread if you have more questions.