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Established Member

Quickbooks iOS says my Quickbooks self employed account cant be linked to mobile?

I started this so that I could get the mobile mileage tracking which it had as one of its checkmarks - did I sign up for the wrong product?

Solved
Best answer 04-16-2019

Accepted Solutions
QuickBooks Team

Re: Quickbooks iOS says my Quickbooks self employed account cant be linked to mobile?

It sounds like you've downloaded the QuickBooks Online app instead of the QuickBooks Self-Employed app. Could you double-check on your app store to see if you downloaded the Self-Employed app? The two are different products and that's why you're having troubles logging into the app you're using. The good thing is this is an easy fix. You'll just need the right app and I'll be here to steer you in the right direction. Let me know if you've got questions. 

4 Comments
QuickBooks Team

Re: Quickbooks iOS says my Quickbooks self employed account cant be linked to mobile?

Hi there,

 

Welcome to the Community. I'd be happy to give you a hand your QuickBooks Self-Employed account. 

 

You're right, QuickBooks Sef-Employed allows you to track mileage. I want to verify if you've got the right product. Could you send me a screenshot of what the app looks like on your homepage and when you open the app? 

Established Member

Re: Quickbooks iOS says my Quickbooks self employed account cant be linked to mobile?

I cant seem to screen print it, it starts up after I log in and then a box opens and says "Looks like your account doesnt include access to the QuickBooks online mobile app".

Established Member

Re: Quickbooks iOS says my Quickbooks self employed account cant be linked to mobile?

Sorry if it isnt clear I started my account on my laptop then wanted to also be able to use the mobile app for mileage and to take pics of receipts etc.

QuickBooks Team

Re: Quickbooks iOS says my Quickbooks self employed account cant be linked to mobile?

It sounds like you've downloaded the QuickBooks Online app instead of the QuickBooks Self-Employed app. Could you double-check on your app store to see if you downloaded the Self-Employed app? The two are different products and that's why you're having troubles logging into the app you're using. The good thing is this is an easy fix. You'll just need the right app and I'll be here to steer you in the right direction. Let me know if you've got questions.