Hi Carol,
Thank you for reaching out. I completely understand how frustrating it must be to encounter repeated errors and access issues, especially after being granted full access.
I recommend contacting our Pro Tax Live Support team. They have the tools to conduct a detailed review of your account, identifying the root cause of the problem and guiding you through the appropriate steps to resolve it.
Please follow the steps below to contact them:
- Visit this article: Pro Tax Support.
- Select Pro Tax from the Which product is your question about? dropdown.
- Enter a brief description of your concern, then click Continue.
- Choose either Chat or Callback options.
Please revisit this thread and hit the Reply button below if you have any other QuickBooks-related questions.
