cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Find out how to upgrade your subscription, manage your password, view account fees, request a refund, and much more on our account management page.
Created with Sketch. If you're experiencing a bank error, check our Bank Feed Status page before you call support.
Created with Sketch. Visit this page to subscribe to QuickBooks Status notifications.
tonjunee
Level 3

Quickbooks test drive automatically trying to log me in

Is this normal?

 

I'm using QBO test drive to follow along with an instructor on Udemy. However, when I sit idle on the test drive page to watch the instructor, the QBO test drive page will automatically change URLS and try an get me to log in.

 

Should I be concerned of possible malware? Or is this some sort of function from QB?

Solved
Best answer March 30, 2020

Best Answers
AddieC
QuickBooks Team

Quickbooks test drive automatically trying to log me in

Hi there, 

 

Using the Test Drive account to practice your skills in QuickBooks Online is an awesome idea! This account was designed for this purpose, and I'm glad you're utilizing all your resources in order to make the most of your bookkeeping with QBO.

 

If you have a QBO account of your own and you've logged into it using the same computer or browser, your stored Internet files are likely prompting the site to have you login with your memorized information.

 

In order to stop your browser from automatically logging out of the Test Drive and into your own account, try clearing the cache and cookies by following these steps: Clear cache and cookies to fix issues when using QuickBooks Online

 

If you're still experiencing the same thing, I'd recommend using the Test Drive account in an Incognito window. This is a private browsing window that runs independently from the rest of your browser. Here's more information about what that is and how to use it: Browse in private.

 

I hope this helps. If you're still in need of assistance, please reach out to our tech support team

 

Have a great day.

View solution in original post

1 Comment 1
AddieC
QuickBooks Team

Quickbooks test drive automatically trying to log me in

Hi there, 

 

Using the Test Drive account to practice your skills in QuickBooks Online is an awesome idea! This account was designed for this purpose, and I'm glad you're utilizing all your resources in order to make the most of your bookkeeping with QBO.

 

If you have a QBO account of your own and you've logged into it using the same computer or browser, your stored Internet files are likely prompting the site to have you login with your memorized information.

 

In order to stop your browser from automatically logging out of the Test Drive and into your own account, try clearing the cache and cookies by following these steps: Clear cache and cookies to fix issues when using QuickBooks Online

 

If you're still experiencing the same thing, I'd recommend using the Test Drive account in an Incognito window. This is a private browsing window that runs independently from the rest of your browser. Here's more information about what that is and how to use it: Browse in private.

 

I hope this helps. If you're still in need of assistance, please reach out to our tech support team

 

Have a great day.

Need to get in touch?

Contact us