Hi @wdz,
Welcome to the Community and thanks for contacting us here. QuickBooks is a flexible program that helps you to manage your accounting with ease. I'll be glad to share more information on QuickBooks Time so you're on the right track with your work.
Here are a few steps you can try to resolve the pop-up window issue:
Clear Browser Cache: Sometimes, clearing your browser's cache can resolve pop-up issues. Go to your browser settings and clear the cache and cookies.
Try a Different Browser: If you're using a specific browser, try logging into QuickBooks Time with a different browser to see if the issue persists.
Disable Browser Extensions: Some browser extensions can interfere with web applications. Try disabling any extensions and then log in again.
Check for Updates: Ensure that your browser and QuickBooks Time are both up to date. Sometimes, updates can fix bugs and issues.
Contact Support: If none of the above steps work, I encourage you to contact our support team by phone so we can assist you further with this. Here are our contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
I hope this helps! If you have any other questions, feel free to reach back out.
