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RomanJ
Level 1

RBC 2FA affecting accounts - disconnected when bookkeeper tries to update

It's May 2025 and this problem still exists.  Is there any proposed resolution to this problem? 

 

I've noticed that RBC has a "Manage authorized applications" section now under Security>Enhanced Security.  But going into this section doesn't show anything when using Quickbooks Online. 

 

Currently, we cannot use syncing with RBC 2FA on.  It will only sync on the 1st attempt.  I think the salt on the wound is the fact that Quickbooks is a featured partner on the RBC site.  Meanwhile, neither service properly talks to each other with 2FA on.  Quickbooks Online these days feels like a deprecated piece of software.  There have been ZERO product improvements for years.  It still does not even match the old desktop version in terms of features and many of us, the customers, are completely ignored.

JeveeAdvin__la
QuickBooks Team

RBC 2FA affecting accounts - disconnected when bookkeeper tries to update

QuickBooks Online adheres to RBC's security requirements, RomanJ. I'll provide further information and suggestions for your complete guidance.

 

Some banks, like RBC, require additional security measures to connect with third-party apps like QuickBooks. If permissions aren’t set correctly, it may hinder effective syncing. Proper configuration is essential for smooth data synchronization and improved financial management. 


To address your concern about achieving seamless integration and syncing between QuickBooks and your RBC account even when 2FA is enabled, I suggest contacting RBC's customer service or referring to their official website to see if they can maintain high level of security with 2FA while not compromising on the functionality of the financial management tools provided by QBO.


For additional guidance, I encouraged you to engage with our live support team at QuickBooks. They are available to provide expert recommendations tailored to your needs.


We can also refer to this resource for step-by-step instructions on reconciling an account in QuickBooks Online: Reconcile an account in QuickBooks Online.


Don't hesitate to reply to this thread if you have additional questions about deactivating 2FA verification. We'll offer prompt assistance. Have a great one.

todd_aust
Level 2

RBC 2FA affecting accounts - disconnected when bookkeeper tries to update

Once again Intuit recommending businesses remove security on their bank accounts.

 

Bizarre.

mjohnson4
Level 2

RBC 2FA affecting accounts - disconnected when bookkeeper tries to update

This is like saying "if you don't want someone to kick in your door just leave it unlocked"

 

Absolutely bizarre.

ladyshae
Level 1

RBC 2FA affecting accounts - disconnected when bookkeeper tries to update

I am not sure why this problem seems to be so confusing to QBO.  I am also a victim of this annoying issue.  Not feasible for a person to be watching for the 2FA notifications from RBC for 24 hours a day, which by the way do not say where they are coming from so could be a legit hacker or QBO.  I will definitely be trying to find a solution that is better managed with less headaches.  The price has skyrocketed since we first signed up and the quality/effectiveness of the product has declined significantly.

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