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AdminAndrea
Level 5
posted
‎February 23, 2023 12:07 PM
last updated ‎February 23, 2023 9:07 AM

Do we need a mobile phone to comply with the MFA for QBO Payroll?

The notification that MFA for QBO Payroll is being released this month (QBO Canada).  "It is a way to verify your identity by sending a unique one-time password to the mobile number associated with your account."

 

What if there is no mobile number that can be associated with our account?  Can the MFA be used with a regular phone?  There is no text option on the phone associated with the business as it goes to an auto-attendant so that callers can select the extension needed based on the menu and get directed to the appropriate person within the business?  

 

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2 Comments 2
Amanda-B
QuickBooks Team
QuickBooks Team
‎February 23, 2023 01:21 PM

Do we need a mobile phone to comply with the MFA for QBO Payroll?

Hey there AdminAndrea,

 

Thanks for reaching out to us here. QuickBooks Online Payroll is a great tool to have. It can help make managing your business smoother. I would be happy to provide some information.

 

 At this time, there isn't an option that allows the MFA code to be sent to a landline. I can see how this would be beneficial for you and your company. I encourage you to leave feedback by heading to the Gear icon and selecting the Feedback option. These comments are viewed and considered by our developers as they create new features and updates for QuickBooks. If you require further assistance, I recommend reaching out to the support team outside of the Community. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter
 

If you have any other questions, feel free to reach out here.

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AdminAndrea
Level 5
‎February 23, 2023 02:06 PM

Do we need a mobile phone to comply with the MFA for QBO Payroll?

That's unfortunate.  Why does QB expect users to comply with mandatory  changes if they do not factor in that some businesses do not have a mobile phone related to their business?  Seems like the developers didn't think this one through and I will be sending feedback about this issue as it will affect my ability to use QB.  

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