My clients are trying to pay by credit card and receiving an error to try again later.

Hi Domenic_Ali,

Getting an error message when trying to make a payment can be time-consuming. Don't worry, I'd be happy to help so your clients can pay you with ease. 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. Could you have your client clear cache and cookies on their browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest having them use a private/incognito window. 

If they're still having issues, I recommend contacting our support team using this link. Otherwise, enjoy the rest of your week and feel free to reach out if you need anything.

I have read all of the "Clearing" cache and other options.   I don't see how this is fair that my clients are troubleshooting.   I'm out over $15,000 this week in cash flow because this product is consistently failing.  If this was a one off, I could understand.

This is clearly a known issues, and now 3 of my clients are experiencing the same thing.   

We can't continue like this.

I'd like a refund for my fees.   Why am I paying fees, and at the same time having to troubleshoot something that should fundamentally be working all the time!

Glad to hear back from you. I can tell you're just as eager as I am to get to the bottom of this. I want to make sure you get the support you need with this so you can save time and money. At this point, I highly recommend contacting our support team for more hands-on support. One of our agents can share your screen and assist you in a private/secure environment. Here are the contact details:

• Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

Let me know if you have questions.