Opened the app and many of my expenses disappeared

Hello anthonyd3ca,

Thanks for messaging us here. QuickBooks is designed to be an easy-to-use program and it's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

Based on what you've described, I highly recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. 

Feel free to keep me posted on how you make out. I'll be one message away.

Hi, I reinstalled the app and the issue hasn’t been fixed. 

Thanks for trying that. Just to confirm, are you able to see the transactions in question when you log into your account using a web-browser instead of the mobile app? 

Just checked through a web browser and the transactions are still missing. I tried using the search function to see if I could find them but there were no results when I typed in the name of the transaction. They have disappeared completely and even for the previous years also. So I'm missing transactions that go back all the way to 2018 when I started using the app.

I have not deleted anything, certainly not all those transactions in the last 5 years. Not sure what's going on.

I see. Just to confirm, are you logged into the right account using your username/email and password? Also, is there any other data that appears on the account? 

Yes, I’m in the correct account (I’ve only got one). Also, some of my transactions are still there, but many have gone missing.

Thanks for checking that. At this point, I highly recommend getting in touch with our Self-Employed support team by tapping the + button and selecting Ask QB Assistant. From here a QB Self-Employed specialist will be able to get a closer look at your account and help point you in the right direction. Give this a try and let me know how you make out. I'll be one message away.