QBO unable to connect to Scotiabank Accounts (link an account, download transactions) for weeks. Daily accounting has been disrupted. is there a timeline for the fix?

Hey elton@fewblocksn, Directly Connect with QuickBooks Help Desk team at  [scam phone number removed]

Thanks

Thanks Steve, I already have spent a ton of time with QBO Helpdesk and the official response is "there's a reported investigation about this error. Our product engineers are currently aware of the issue and is in the process of looking further into this to come up for with resolution as soon as possible." -- as my my original post, its been weeks now without a solution, and QBO cannot sync or connect with Scotiabank -- I am told this is happening to anyone who banks with Scotiabank. 

Hi elton@fewblocksn,

Welcome to the Community.  It's important that you're able to connect your bank accounts to your QuickBooks Online account to keep track of your books. I'll be glad to help.

At this time, our engineers are working to get this resolved. I recommend reaching out to the QuickBooks Online support team outside of the Community to get attached to the list of affected accounts so you can be notified by email once the issue is resolved. They'll be able to verify your account information in a secure setting in order to get your account added to this list.

Here are the options available for contacting our team.

• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook and Twitter

Let me know if you have questions, I'll be happy to help.

This is still happening.

At first I thought it was just a 2 Factor Verification Issue, but it is more than that.

This is very annoying, and there's no way to get any help on such a thing.

Ya'll just shove an AI assistant at us that can't do anything.

I have had on and off problems with connecting to Scotiabank, usually related to two-factor authentication but this is different.  This week I am not able to connect at all, even after approving two factor auth.  Receiving error 105 and 185 when I tried connecting in a different browser.

We couldn't connect to Scotiabank (Canada). Try connecting again in a few hours. (105)

Hello NSE101. Thanks for reaching out here. Our engineers have been made aware of this issue and they're working hard to help get you back on track. While there isn't an estimated time frame for a fix, I encourage you to manually uploading your transactions using the steps provided in this article here. Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

I am so frustrated with this situation.  It works periodically but most of the time I get an error to “wait a few hours and try again (105).  This morning I called a number I got online and a supposed QB operator tried to get me to grant him access to my computer so he could resolve the issue. (Denied!).   Im trying to figure out whether it would easier to move away from quickbooks or from scotiabank.   

This is the same error that I am currently receiving.  Appears QBO knows about the issue, but they have no timeline for a fix (not really acceptable when the issue has been known for some time now). 

"Our engineers have been made aware of this issue and they're working hard to help get you back on track. While there isn't an estimated time frame for a fix, I encourage you to manually uploading your transactions using the steps provided in this article here. Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

What's the point of QB Online if we have to manually pull in transactions!

I have gotten the odd update over the last few months but it really is sporadic.  So frustrating and Scotiabank is of no help either.  They say its a QB issue.    I really want to stress the fact that I went onto a site this morning, got an operator who was trying to get me to give him access to my computer so he could try to resolve it.  Beware.

So incredibly frustrating! How is this happening again and cannot be fixed?

EVERYONE, GO TRY NOW, I JUST GOT MY TRANSACTIONS POSTED TO MATCH.

YOU MAY HAVE TO TRY TO 'MANAGE CONNECTIONS' FIRST. 

GO GO GO

I just tried again and still doesn't connect.

So if this continues I will no choice but to go to a different  accounting program or bank but somethings gotta give.

Options?  Im am looking for recommendations.  My year end is 31st Jan so I have time.  Am thinking Sage or Xero but its been years since I used “simply accounting” so not sure if Sage has kept up.