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Allison34
Level 1

Why is the zero-rated tax code not available?

I am trying to add the correct tax code to journal entries from last year. When I click on the sales tax drop down, zero-rated is not there. Every other tax code is there except for zero-rated. I already went into manage sales tax and made zero-rated active. 

Solved
Best answer February 22, 2024

Best Answers
Amanda-B
QuickBooks Team

Why is the zero-rated tax code not available?

Good evening, Allison34.

 

Thanks for connecting with me here. I'd be happy to help.

 

Can you tell me if you get the same results when you try in a private browser (incognito)? 

View solution in original post

3 Comments 3
Amanda-B
QuickBooks Team

Why is the zero-rated tax code not available?

Good evening, Allison34.

 

Thanks for connecting with me here. I'd be happy to help.

 

Can you tell me if you get the same results when you try in a private browser (incognito)? 

Allison34
Level 1

Why is the zero-rated tax code not available?

This fixed it! Thank you.

Trish_T
QuickBooks Team

Why is the zero-rated tax code not available?

Hi Allison34,

 

I'm happy to hear that your issue has been resolved.  

 

Please don't hesitate to reach out again, if you have any other questions or concerns.  We would be glad to help!

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