We’re currently aware of reports regarding late fee charges not applying to overdue balances, @accounting689. To get this addressed, we recommend contacting our Live Support team, who can assist you further and review your account.
Here’s how:
- Click the Help/Question Mark icon in the upper right corner.
- In the search field under the Search tab, type ‘contact us’.
- Select Contact Us.
- Choose either Start a chat or Get a callback.
Please note that our chat support is available Monday–Friday, 5:00 AM to 6:00 PM PDT, while our live call specialists are available Monday–Friday, 6:00 AM to 4:30 PM PDT.
Let us know if you have any other questions.