I appreciate you taking the time to clear your cache and check your user permissions, Lindar. As the issue persists even after troubleshooting it, I recommend contacting our live experts.
Although I would like to assist you directly, this case requires further review with our live support team to ensure your added user can upload their receipts successfully.
To get in touch with them, please follow these steps:
- Hover over the Help icon, then select the Search tab.
- Click Contact Us, and please enter what your added user is experiencing when uploading their receipts in the box provided.
- Hit Continue, and choose the Callback option.
For successful communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services.
We're still available and ready to assist you if you have any additional concerns or questions.
