Thanks for reaching out here. QuickBooks Time is a great feature for employees to track their own hours. I can see how you'd benefit from having the ability to view all entries in one window. I'll be happy to help!
With the information you've provided, I suggest reaching out To QuickBooks Time support. This will provide an opportunity for them to take a look at the situation from their end and provide additional information with the outcome you've experienced.
Please don't hesitate to reach back out with other questions. We'd be glad to assist!