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BobTor
Level 1

Recurring scheduled invoices for today not yet showing at 715 am. Why?

As of now, 7:15 a.m., scheduled recurring invoices are not showing on my QBO. According to the following link, the invoices should appear between 12 am and 5 am. Any suggestions?: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/what-time-of-day-do-recurri...

2 Comments 2
Ivan_G
QuickBooks Team

Recurring scheduled invoices for today not yet showing at 715 am. Why?

A damaged template or its setup is the factor why recurring transactions don't get generated, BobTor.

 

To resolve this, follow the troubleshooting steps below.

 

Manually create and send the recurring template:

 

  1. Go to the Gear icon, then Recurring transactions.
  2. Find the recurring invoice on the list and click its designated dropdown arrow under the Action column.
  3. Select Use.
  4. Double-check the invoice's information.
  5. Once done, click Save and send.

 

To ensure that your recurring invoices are automatically processed, they should be Scheduled. Its End Date could also impact its process, so it should be None. To review these details, refer to these instructions:

 

  1. Revert to the Recurring transactions window.
  2. Locate the invoice template.
  3. Click the Edit option under the Action column.
  4. Ensure that the template's Type is Scheduled and the End date is set to None.
  5. Hit Save template.

 

If the issue persists, you can follow the instructions under Recreate then delete the problematic template section from this link to narrow down the result: How to handle a recurring transaction that did not run.

 

You may also review to which accounts your recurring transactions are linked. Check out this article to gather more details about this: Review your recurring transactions in QuickBooks Online.

 

If you have further clarifications or need assistance with managing your recurring transactions, reach out to this thread again.

BobTor
Level 1

Recurring scheduled invoices for today not yet showing at 715 am. Why?

Recurring invoices appeared at 730 a.m.

Resolved.

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