Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hello @northwestblair,
Recurring invoices doesn't have any specific time of the day in sending them to your customers. Base on other customers with the same concern, usually they're created and sent every morning on the day it was scheduled.
Let me share with you this article to learn more about how you can manage your recurring invoices: How to create a recurring invoice and manage recurring transactions?
Additionally, I've got you the following helpful articles below for the troubleshooting steps you can follow in case you'll bump into issues with recurring transactions:
If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a helping hand. Stay safe!
Thank you for the response. I have 89 recurring invoices and sales receipts that go out on the 1st of every month. Usually they go out after midnight like you said, but none of them have went out today and it’s 4pm here now and customers are calling asking me why they didn’t get their bill this month. Are they for sure getting sent out today?
Thank you for the response. I have 89 recurring invoices and sales receipts that go out on the 1st of every month. Usually they go out after midnight like you said, but none of them have went out today and it’s 4pm here now and customers are calling asking me why they didn’t get their bill this month. Are they for sure getting sent out today?
Thanks for getting back here, @northwestblair.
Let's start with checking the status of recurring invoices, you'll see the sent word if it is already sent to your customer. Here's how:
For more details, please see this article: Manage recurring transactions.
If your customers still not receiving the invoices, below are the possible reasons and how you can fix it:
First, reset your email address:
If it does not work, ask your customers to check their junk mail and spam folders. If the email is still not found, clear and then re-enter your email address:
If the issue persists after the troubleshooting steps above, you may follow Solution 3 in this article: Configure the server to accept QuickBooks Online mail server hostnames and IP addresses.
Also, to get a list of all your recurring transactions and the accounts they're linked to in QuickBooks, you may pull up the Recurring Template List. To do so, please follow the steps in this article: Review your recurring transactions in QuickBooks Online.
Keep me posted if you have any other concerns about sending your recurring invoice in QBO. I'm always here to help. Have a great day ahead.
None of that answered my question and that was a pretty far off answer. I have 89 recurring invoices that go out EVERY MONTH on the 1st. There hasn’t been any issues with this until today. Nothing is wrong with my email. My customers haven’t received anything because the invoices and sales receipts haven’t been sent out. They all say they will send out on 11/1 again. Well that’s today and it’s 5pm here and none of them have sent. They always have sent out in the morning during previous months. I have not changed anything and these are not new recurring invoices/sales receipts. I have talked to other quickbooks users today and their recurring all went out in the middle of the night just after midnight.
Thanks for keeping us posted, northwestblair.
With details provided in this thread, there is a possibility that the recurring templates are damaged. Aside from that, it can also be caused by piled-up cache. It helps your browser's background processes run smoothly. However, it can also cause issues when piled up. Here's how to get rid of any-cache related concerns:
If the same thing happens, the possibility of the templates being damaged is likely to happen. The only way to fix this is to delete and recreate the templates.
Before doing that, I'd recommend contacting our Customer Care Team. They can pull up and review your account. Then, they can give you further steps on how you can get the recurring templates working again.
Let us know how this goes so we can check what else we can do on our end. We'll be right here.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here