Removing discounts in customer payment area

Hi there,

Welcome to the Community. I'll be happy to help share more info so you're on the right track with achieving your goals. QuickBooks is a versatile program that helps you manage your transactions with ease. 

Based on what you've described, in order to remove the discount option you'd need to turn off the feature from your settings using the steps below:

1. Click  Settings ⚙ > Account and Settings.
2. Select the Sales tab.
3. In the Sales form content section, click on the pencil ✏ icon.
4. Turn off the Discount setting
5. Hit Save and then Done.

Doing this will remove the discount feature from your Forms. Give this a try and let me know how you make out. I'll be one message away in case you need anything else. 

Hi,

Thanks for your reply, however I forgot to mention I use desktop instead of online version of QB. So how do I remove it from the payment area? Don't know how it got there.

I see what you're saying. Here's a helpful article that shows you how to remove the discount item on your end. I encourage you to go through the article and let me know if you have other questions. I'll be one message away in case you need anything ese. 

Maybe I’m not making myself clear. I received a payment from a vendor and the balance was paid in full. However when I looked into my open balances noticed a negative amount. When I clicked to open it up it took me to the payment area. There I noticed a discount. The vendor paid in full so I would not have given a discount. Not sure how it got there but it needs to be removed because it’s affecting my reconciliation. So how do I un-apply a discount in the payment area on my QuickBooks desktop?

I'd like to help you correct the supplier's balances in QuickBooks, @AHC_1962.

For this, you can find the bill payment and edit it by removing the discount. To remove any credits from bill payments:

1. From the Vendors menu, select Vendor Center.
2. Double-click the name of the affected vendor.
3. Locate the bill payment under his recent transactions, and choose Set Credits.
   
4. For the Credits tab, uncheck the available credit and select Done.
   
5. Press Pay Selected Bills, then Done.

Once done, you can delete the credit itself so the balance is correct. 

Post here anytime if you need further help with applying vendor payments or credits. I'll be right here to ensure your balances are correct and assist you with managing your expenditures. Have a good day!