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jian0402 · ‎April 26, 2024

How can i contact Quickbooks to update the credit card detail for the payment of Quickbooks subscription?

As the administrator was passed away since a month ago, my account access is the accountant role in Quickbooks which does not access to update it.

4Gal

For your reference

https://quickbooks.intuit.com/learn-support/en-ca/help-article/primary-administrator/request-primary...

Another option, purchase a 3rd party service to migrate your data to a new QBO account.

JamesM4

Hi jian0402,

Thanks for joining us again in the Community. It's vital you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

Based on what you've shared above, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support.

Feel free to keep me posted on how you make out. I'll be here.

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