United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
jian0402
Level 1
posted
‎April 26, 2024 09:19 PM
last updated ‎April 26, 2024 6:19 PM

Renewal of subscription fee

How can i contact Quickbooks to update the credit card detail for the payment of Quickbooks subscription?

As the administrator was passed away since a month ago, my account access is the accountant role in Quickbooks which does not access to update it.

Reply Join the conversation
2 Comments 2
4Gal
Level 11
‎April 27, 2024 01:17 AM

Renewal of subscription fee

For your reference

https://quickbooks.intuit.com/learn-support/en-ca/help-article/primary-administrator/request-primary...

 

Another option, purchase a 3rd party service to migrate your data to a new QBO account.

Reply Join the conversation
JamesM4
QuickBooks Team
QuickBooks Team
‎April 29, 2024 09:49 AM

Renewal of subscription fee

Hi jian0402,

 

Thanks for joining us again in the Community. It's vital you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on what you've shared above, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be here.

Reply Join the conversation
Featured
Update billing, subscription and firm info in QuickBooks Online Accountant
Looking to update billing, subscription, and firm information in QuickBooks...
Read more
New ROE submission process in QuickBooks Payroll
To learn more about the new record of employment submission process in Quic...
Read more
View and print your T4s and RL-1s in QuickBooks Workforce
Learn how you can view and print your own T4s/Relevé1s online or through th...
Read more

Need to get in touch?

Contact us