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lbrewer6
Level 1

Sales Tax

Anyone having trouble with gst/pst showing up when entering bills/cheques/expenses?  I've updated and restarted my desktop, tried different browsers, cleared the cache and logged out and in after each of these.  All tax codes are active.  Any help would be greatly appreciated

6 Comments 6
NMarns
Level 3

Sales Tax

I am having the same issue and it is on multiple client files.

Also getting an error when printing cheques.

I'm located in Manitoba

KenoLee_P
QuickBooks Team

Sales Tax

Hi there, lbrewer6. We appreciate the efforts you’ve made in addressing this issue so far. If this is a recurring bug or a known problem, it’s worth reporting it to QuickBooks Support, as they can document the issue for future updates and provide effective solutions.

 

Since you’ve already tried multiple troubleshooting steps and the error persists, their specialized tools and expertise can help pinpoint the root cause and deliver a resolution.

 

Here’s how to contact QuickBooks Support:

 

  1. Click the Help (?) icon in the top-right corner of QuickBooks.
  2. Go to the Search tab and type "Contact Support" into the search field.
  3. Select Contact Us.
  4. Choose the Chat with Us option, and enter the required details in the pop-up window.
  5. Click Start Chat to begin speaking with a support representative.

 

Make sure to check the support hours to determine the best time to reach out.

 

If you have any additional questions or concerns, feel free to comment below.

lbrewer6
Level 1

Sales Tax

I am in Manitoba as well!

NMarns
Level 3

Sales Tax

Looks like its back this morning

ClaireSamanthaS
QuickBooks Team

Sales Tax

Hi there, NMarns. We're happy to hear that things seem to be working correctly for you this morning! Please know that we're continuously working to ensure a seamless experience across all client files to prevent similar issues moving forward.

 

As always, feel free to visit our Community Forum for any additional questions or concerns. And we are here to help!

NMarns
Level 3

Sales Tax

What would be nice is a place where users can go to see know QBO issues.  This was a major problem and it would have been nice to know it was not isolated to one user. 

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