Hi there,
Welcome to the Community. I'll be glad to guide you in the right direction so you're on the right track with your work.
In order to learn more about why the check was triggered, I recommend contacting our phone support team again via phone so they can assist you in a private environment. Credit checks are normally done when the customers is applying for products that require a check such as QB Online Payments.
Let me know how you make out. I'll be a message away.
