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Level 1

Split refund

My client returned items he purchased and recieved half cash and half credit card credit, how do I enter this please?

2 Comments 2
QuickBooks Team

Split refund

Hi T-LouRock,


Welcome to the Community! QuickBooks is a versatile program that enables you to get your work done faster. I can help you with recording this transaction in your QuickBooks Online account.


You can enter a refund receipt for the cash refund and a credit card credit for the card refund. This will be 2 separate entries. 


Here's how to enter the refund receipt in QuickBooks Online: 


1. Click the + New button.
2. Select Refund Receipt.
3. Choose the customer from the dropdown menu.
4. Enter the details using information from the original sale.
5. In the Amount column, enter the partial refund amount.
6. Click Save and close.


To enter the credit card credit:


1. Click the + New button.
2. Select Credit card credit.
3. Under Payee, choose the client’s profile.
4. For the Bank/Credit account drop-down menu, select your credit card account.
5. Enter the same expense account or item that was bought.
6. Add the amount refunded.
7. Enter any other important details such as memo, reference number, etc.
8. Save and close the credit card credit.


Refer to this article for more information about other ways on how to handle refunds for your customers: Record a customer refund or supplier refund in QuickBooks Online.


I'm here if you need more help in recording your transactions. Let me know by leaving a reply below. Have a great rest of the day!

Level 1

Split refund

This was a refund from Home Depot, I know how to record the credit card credit portion but I have no idea how to record the cash portion of the refund. 

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