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Level 1

Syncing with Square

I have being using the app to sync my Square transactions with QuickBooks and it has been working great! I just added two new locations in Square and now I'm getting the following error for all transactions for the new locations (the original location is still syncing no problem):.


There were failed Settlements
3Z9SGR1DE47G8YSFDHBY12E3434N:Couldn't create Deposit. Error : There was an error creating the Deposit. A business validation error has occurred while processing your request Business Validation Error: Transaction cannot be applied to Deposit. Either Referenced Transaction's Account is incorrect or the Transaction has already been applied to another Deposit


I tried to do a manual sync and got an error as well:

Square - Manual Sync Branch [v18]

4 Comments 4
QuickBooks Team

Syncing with Square

Hi Jentweddell,


Thanks for reaching out to us here. It's essential you're able to use the program without running into issues. Don't worry, I've got your back. I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 


First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Fiat Lux - ASIA
Level 15

Syncing with Square


Afaik, you may need to have a paid 3rd party connector to reconcile Square transactions from multi locations.

Level 1

Syncing with Square

Ah that makes sense as the original location is still syncing but the ness ones aren't.


Any recommendations or a good third party connector?

Fiat Lux - ASIA
Level 15

Syncing with Square

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