System Generated Taxes are not set up for this company. Please set up default taxes before creating Custom Tax Agencies. -Error Loop

Hello useraccounting17,

Thanks for explaining what's happening when you're trying to set up sales tax in QuickBooks Online. That's certainly a strange situation and I want to make sure that it gets resolved as quickly as possible so that you can start working with sales tax in your books.

When these kinds of issues come up, the best troubleshooting steps to start with are those that target cache, browser, app, and Internet problems. Since QuickBooks Online is a cloud-based software, it can get hung up on temporary files, an unsupported browser, or other things like that. So, to start tackling this error loop you're stuck in, I recommend starting with the following troubleshooting steps.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

These steps can often get you back on track fairly quickly, but for times when they don't, you can connect with our tech support team for further assistance. The team is available using one of the following contact options and ready to help.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

Don't hesitate to get in touch!

I am having the same problem, just downloaded the app, says no sales taxes but it is all set up in QB online. I also noticed it is happening to a lot of people on the US site. 

Hi there jb0008,

Thanks for contacting up about your taxes. Making sure that your sales tax is correct on your transactions is important for your bookkeeping. I can point you in the right direction. 

If you haven't yet, I recommend trying the troubleshooting steps mentioned above to make sure it isn't browsing data affecting the navigation in your app. If the error still persists, it's best to reach out to our support team by using the information provided by my colleague earlier. They'll be able to do some further troubleshooting with you and notify our engineers if necessary. 

If you have any other questions, feel free to reach out here. 

Im having this same problem and have tried the troubleshooting and it still wont work. Very frustrated with your company which is supposed to make things easier, isnt that what Im paying for? then it is also very difficult and takes forever to get any help from support. using a paper and pencil and doing everything myself would be easier than this.