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Level 1

Td not downloading?

2 Comments 2
QuickBooks Team

Td not downloading?

Hi accounting-magnu,


Welcome to Community!  There is currently a known issue with TD bank and QuickBooks Online, so you are not alone. I encourage you to contact our Customer Care team outside of Community.  They will have the ability to review your specific issue in more depth and escalate it for further investigation with our Development Team. In addition, they can ensure you receive an email notification, when the issue has been resolved. In the interim, you can manually upload your transactions by following the steps in this helpful guide.  Not to worry if this seems a little overwhelming, a Customer Care agent will be able to connect with you virtually, with your consent, and navigate you through the process to ensure you're back to business as soon as possible!


Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.


Please reach back out if you have any other questions. We would be glad to assist!

Level 1

Td not downloading?

I am having the exact same issue with my other accounting programs as well as my QuickBooks. It’s a TD issue. 

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