Thank you for bringing this to our attention, Nicole. We understand how important it is to feel confident that your receipts are being handled reliably, and we're here to help you with that.
To fully address your concern, I'd like to connect you with our Live Support team. Since this is a public forum, I recommend reaching out to them directly. They have the necessary tools to securely access your account and investigate this unusual behaviour. We're here to ensure that everything works as it should for you.
To get in touch with them, you can follow these steps:
- Sign in to your QuickBooks Online account.
- Go to the Help (?) icon.
- Click on the Assistant tab, then enter and send Talk to an expert.
- Provide a brief overview of the issue you need assistance with.
- Choose your preferred method of contact.
You can also refer to this page to see our Live Experts' availability and select a suitable time: Support hours.
Feel free to reply to this page if you need further assistance.
