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Manuela3
Level 1
posted
‎January 26, 2024 02:17 PM
last updated ‎January 26, 2024 11:17 AM

The T4 in OQB has an incorrect structure of the .xml file. Please resolve the problem ASAP

Hello OQB team
The T4 in OQB has an incorrect structure of the .xml file.
I contacted CRA (Electronic Media Processing Unit at 1-800-665-5164), and they explained what needs to be corrected in the structure of this file. I'm going to copy and paste their suggestion because I'm certain that all T4s from OQB are rejected by the CRA platform:


The tags below have to be copied and pasted onto your XML file.
<cpp_qpp_xmpt_cd>0</cpp_qpp_xmpt_cd>
<ei_xmpt_cd>0</ei_xmpt_cd>
<prov_pip_xmpt_cd>0</prov_pip_xmpt_cd>
<empr_dntl_ben_rpt_cd>1</empr_dntl_ben_rpt_cd>

 

Please find attached and assist in resolving the problem as soon as possible.

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3 Comments 3
Henock K
QuickBooks Team
QuickBooks Team
‎January 26, 2024 03:07 PM

The T4 in OQB has an incorrect structure of the .xml file. Please resolve the problem ASAP

Hi Manuela3,

 

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to create T4s for your employees. I'd be glad help.

Based on what you've described, I recommend contacting our support team outside of the community. They'll be able to point you in the right direction on this. Here are the options available to reach out to our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

Let me know if you have questions, I'll be happy to help.

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Manuela3
Level 1
‎January 26, 2024 03:58 PM

The T4 in OQB has an incorrect structure of the .xml file. Please resolve the problem ASAP

Thank you for your reply.

I'll contact them, and I still wanted to draw attention to the developer- OQB team. The person from CRA informed me that they are receiving numerous calls because QuickBooks definitely has a problem with how they set up the XML file. This is not just an individual issue.

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Manuela3
Level 1
‎January 26, 2024 06:15 PM

The T4 in OQB has an incorrect structure of the .xml file. Please resolve the problem ASAP

It seems that we need to review all employees and mark the Dental benefit as 01 even if they don't have any benefits at all.

OQB can arrange for an automatic setup of Dental Benefits 01 if the employee hasn't configured any benefits.

 

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