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CFX8
Level 1

TLS 1.2

How do I stop the messages about TLS 1.2. I'm using QB Desktop on Windows 11 and the latest version of Firefox. The help information only goes up to Windows 10.

2 Comments 2
SIAB
Level 7

TLS 1.2

Can you share a screenshot of the error message? I use multiple browsers on my Windows 11 Home, but I've never received this error message.

EvethC
QuickBooks Team

TLS 1.2

Since TLS settings in Windows are tied to Internet Options, let's check your Internet Options to ensure TLS settings in Windows are set correctly, CFX8. Also, ensure you're using the latest version of QuickBooks Desktop, as older versions may struggle with TLS 1.2 and have compatibility issues with newer security protocols.

 

First off, could you please provide more details about the specific TLS message you are encountering? For instance, does it ask you to enable TLS 1.2, or does it indicate a system configuration issue? This information will help us determine the best way to assist you.

 

When QuickBooks displays TLS-related messages, it may require secure protocols for internet communication. These messages often pop up when the system settings don't meet the requirements for TLS 1.2. This could be due to settings or compatibility issues that hinder proper communication.

 

If you're receiving an error message, check with your IT team to ensure TLS 1.2 is enabled in Internet Explorer. If you're certain the correct version of Internet Explorer is installed but TLS 1.2 requires additional configuration, please refer to this Microsoft article for assistance.

 

Also, you can run QuickBooks with elevated privileges to fix issues by ensuring that all necessary internet security settings are applied.

 

Here's how you can do it:

 

  1. Close QuickBooks.
  2. Right-click the QuickBooks icon.
  3. Select Run as Administrator.

 

For more information on the system requirements to run the TLS 1.2 security protocol with QuickBooks Desktop on your computer, please refer to the article: TLS 1.2 for QuickBooks Desktop for Windows.

 

Let us know if you require any further assistance. We are here to help you. Have a wonderful day!

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