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bhaan_TWD
Level 1
posted
‎June 28, 2021 10:18 AM
last updated ‎June 28, 2021 7:18 AM

Transaction Error Message

Hello,

We use Quickbooks Enterprise Desktop 2019 in a multi-user environment. Our company file is hosted on our server (in house). We are encountering the following issue:

USER 1 is logged in and is working on a Sales Order. They have the Sales Order module open as well as the Item List open for adjusting pricing and such.

 

USER 2 is logged in and is working on a Purchase Order. They have the Purchase Order module open.

 

When USER 2 tries to save their work/transaction they receive the following message

"Sorry, you cannot record or delete this Purchase Order now. USER 1 is currently doing a task that uses the data in this transaction. Try again in a few seconds"

 

These two users are definitely not using the same records/data. The troubling thing is that when this issue occurs no other users can log into the company file. Also, any other users that happened to be logged in before the issue occurs cannot log out after it has occurred. We get "company file in use" message.

 

Any ideas? We have tried verifying/rebuilding the company file and recreating USER 1 from scratch.

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2 Comments 2
bhaan_TWD
Level 1
‎June 28, 2021 11:33 AM

Transaction Error Message

I forgot to mention that when USER 1 closes down all open modules, the error still occurs. USER 1 has to completely log out of Quickbooks in order to "free up" the company file.

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Alex M
QuickBooks Team
QuickBooks Team
‎June 28, 2021 08:43 PM

Transaction Error Message

Hi there bhaan-TWD,

 

It's important that you and your colleagues are able to maximize the use of your QuickBooks Desktop program in order to help you run your business as smoothly as possible. QuickBooks Desktop can be hosted in a multi-user mode on a server to be able to have multiple people working on the file from different computers. I can provide some information on this.

 

It's good that you've checked and rebuilt your file to make sure that there isn't any damage to the file. A good list to go through when having issues with your multi-user QuickBooks Desktop would be the one provided in this article about how to Fix company file and network issues with QuickBooks File Doctor. One thing mentioned in this article to check would be to make sure that your QuickBooks Desktop has been updated to the newest version.

 

If you're still having trouble after trying all the steps provided in the article, I recommend reaching out to the QuickBooks Desktop support team. They'll be able to view this error with you in order to help you get back to entering your transactions within QuickBooks. You can find the ways to reach them in the Quickbooks Desktop software support policies.

 

If you have any other questions, feel free to reach out here.

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