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loulou88
Level 1

Trying to map the payroll setup and the message is saying "failed to load chart of accounts data". Is there something I need to change?

Chart is working for all other program aspects. All other payroll settings are complete except mapping of expense, liability, and bank account.

1 Comment 1
JoelES
QuickBooks Team

Trying to map the payroll setup and the message is saying "failed to load chart of accounts data". Is there something I need to change?

Hi there, loulou88.

 

I'll connect you with our Live Support Team, who will review your account in a secure setting and conduct a thorough investigation into the issue. They have specialized tools and resources to address this situation.

 

Here's how:

 

  1. Go to the Help icon on the top menu.
  2. Select the Search tab and enter your concern. For instance, enter help.
  3. Click the Contact Us button and select either Chat or Callback to connect with us.

 

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

 

Don't hesitate to contact us if you require additional help with QuickBooks.

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