Hi there, loulou88.
I'll connect you with our Live Support Team, who will review your account in a secure setting and conduct a thorough investigation into the issue. They have specialized tools and resources to address this situation.
Here's how:
- Go to the Help icon on the top menu.
- Select the Search tab and enter your concern. For instance, enter help.
- Click the Contact Us button and select either Chat or Callback to connect with us.
Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.
Don't hesitate to contact us if you require additional help with QuickBooks.