Hi There
I can't find any clear direction on how to do this, and I am sure I am not the first person to run into this.
We have a VENDOR with a deposit that we have paid to them. The deposit amount shows as a credit on their account. When we pay their progress bill, we apply that credit in the pay bills screen. Easy-Peasy!
In error, we cut a cheque for this vendor and applied the credit from the deposit (for deposit entry-we enter the deposit as a bill-NOT against their PO, cut the cheque and then zero out the BILL amount so it will show as a credit on their account). We now need to void that cheque cut in error. How do I cancel/void/delete/reverse the cheque so that the credit re-shows on their account.
I have tried a few things in the sample company to experiment.....
If I just VOID or delete the cheque for the actual amount paid-the credit does not show.
If I go into the bill payments/cheques screen and un-check the credit and save-the credit does not show back in their account.
If I go into the bill payments/cheques screen and void the actual credit payment-the credit does not show back in their account.
I need help to cancel/void/delete the cheque and the Vendor account look like it did before a cheque was cut in error.
Thank you!
