United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
RJSBird
Level 2
posted
‎April 18, 2024 12:42 PM
last updated ‎April 18, 2024 9:42 AM

Unable to activate Quickbooks Desktop Pro 2019 on Windows 11

Hey Quickbooks community,

 

A customer of ours recently got a new laptop with Windows 11 and has Quickbooks Pro Desktop 2019 they wanted us to install. It installed successfully, but we are unable to activate the software. When we click on Activate Now, a web page opens and it just keeps spinning and never makes it to the Intuit Sign in page. I suspect this is due to not having Internet Explorer 11 installed. We have tried compatibilty mode, the Quickbooks Tool Hub and I even tried setting Edge as the default browser and set accounts.intuit.com to open in IE mode, nothing works. Is there possibly another way that we can activate the software. For the customer, upgrading to a newer version of Quickbooks is not an option.


Thanks!

 

Jay

Reply Join the conversation
2 Comments 2
JamesM4
QuickBooks Team
QuickBooks Team
‎April 18, 2024 12:49 PM

Unable to activate Quickbooks Desktop Pro 2019 on Windows 11

Hello Jay, 

 

Thanks for joining us again in the Community. It's vital you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on what you've shared above, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be here.

Reply Join the conversation
4Gal
Level 11
‎April 18, 2024 01:16 PM

Unable to activate Quickbooks Desktop Pro 2019 on Windows 11

@RJSBird 

Contact Support as suggested by JamesM4 and ask them to generate the activation code. If they refused to do so, you can use the trial version as a workaround.

Reply Join the conversation
Featured
Update billing, subscription and firm info in QuickBooks Online Accountant
Looking to update billing, subscription, and firm information in QuickBooks...
Read more
New ROE submission process in QuickBooks Payroll
To learn more about the new record of employment submission process in Quic...
Read more
Quick-Tips FAQ: International Payroll Week
International Payroll Week FAQ Welcome to our special "International Payrol...
Read more

Need to get in touch?

Contact us