Hello,
I got a new pc as my old laptop was starting to fail. So I have a windows 11 pc and its a asus vivobook. First I ran into the print driver error as it needed an XPS printer. This is not installed by default so I add to install it. After this I reinstalled quickbooks and no more errors here. Now my issue is when I try and active it just goes to a "Navigation to this webpage has been canceled". I spent an hour trying to uninstall and do things with nothing working. So I reinstalled windows as it was a new pc, nothing really on it. I installed the xps driver first this time and no AV or anything. Installed quickbooks pro 2021 desktop and im getting the same error with activation Here is what I have found:
None of the kb's help or the quickbooks tool. The issue seems to be due to it trying to use IE which does not exist in windows 11. It seems like i can see it connect to the servers fine but it gets refused eventually. Is there a way I can manually register this? I have set the tls settings to 1.2. I also went to help - quickbooks desktop help. Here it says go online and i click on it and it gives me a bunch of script errors as its trying to use IE and then loads. When I go down to contact us it says the browser is not supported and I should download edge or chrome. So I cant even get to help as its trying to use IE. Not sure where to go from here and I really need this working on my new pc as my old pc is dying.
One last thing, I did run wireshark to see of any traffic and I can see it going to the activation servers and i see the quic protocol being used over 443 but the payload is encrypted so i cant see anything. It looks like the servers are denying the request. This is telling my its not my pc issue but the activation server denying my request to activate. Thats my thoughts anyways. The logs are saying it cant reach the page but the handshake completes below right after it and i can see the request in wireshark so I know thats not valid.
Any help?
qbw.c (320) : CHECKPOINT: 12324: Sun Feb 8 19:07:30 Operations Started
qbw.c (543) : CHECKPOINT: 12324: Sun Feb 8 19:07:30 Multiple Instance - Attempting to opening file ><
qbw.c (762) : CHECKPOINT: 12324: Sun Feb 8 19:07:30 Multiple Instance - Opening file(done) ><
qbw.c (927) : CHECKPOINT: 12324: Sun Feb 8 19:07:30 Calling MauiMain for further initialization
TLSMigration.cpp (359) : CHECKPOINT: 12324: Sun Feb 8 19:07:30 ValidateTLS12Support - Inside ValidateTLS12Support function
TLSMigration.cpp (362) : CHECKPOINT: 12324: Sun Feb 8 19:07:30 ValidateTLS12Support : Executing Hard Coded TLS 1.2 support.
qbbrowse.cpp (4157) : CHECKPOINT: 12324: Sun Feb 8 19:07:30 GetIEVersion IEExplorer version = "HKLM\SOFTWARE\Microsoft\Internet Explorer\svcVersion" , returned 11.1882.26100.0
mainfrm.cpp (885) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 CMainFrame::AddDomainAndIconBar
mainfrm.cpp (1168) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 Quickstart - reached [1]
performancemeasure.cpp (1055) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 LARGEADDRESSAWARE is on!; # of processors:12
IPDFactCDS.cpp (52) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 IPDFactCDS::OnNotify with CNotifyTracking called
main2.c (6045) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 FeaturesBridge dll is loaded
TLSMigration.cpp (494) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 SetComplianceAlertState : Checking TLS QBProActive alert state.
load.c (14394) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 Max users is the default for Basic/Pro and the value is = 5
qbw.c (934) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 MauiMain finished successfully
qbw.c (1824) : CHECKPOINT: 12324: Sun Feb 8 19:07:31 Initializing Add-Ins
qbw.c (958) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 Initializing COM-dependent components
qbw.c (1019) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 CQuickBooksApp::InitInstance exiting
qbw.c (1713) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 QuickBooksApp::Run
qbbrowse.cpp (4157) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 GetIEVersion IEExplorer version = "HKLM\SOFTWARE\Microsoft\Internet Explorer\svcVersion" , returned 11.1882.26100.0
ui.c (164) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 Setting [Misc]DontLoadWPFDlls=1 in qbwuser.ini
ui.c (166) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 Calling PreloadWPFDlls()in a thread
ui.c (168) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 Calling PreloadWPFDlls() in a thread successful.
ui.c (171) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 Setting [Misc]DontLoadWPFDlls=0 in qbwuser.ini
commands.c (4649) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 QBCommands.Execute 'qbw:handshakeProcessQBCmd' CALL
formwin.c (2809) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 Creating form: formID=10017, itID=0
tasktracking.cpp (775) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 Cumulus:'FILE_NOT_OPEN' Form (Activate QuickBooks Pro 2021 ) Form
RegistryTag.cpp (780) : CHECKPOINT: 12324: Sun Feb 8 19:07:32 Setting the User Agent for IE embedded browser is successful : value == Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0;QuickBooks/31.0/R1/PRO) like Gecko
tasktracking.cpp (775) : CHECKPOINT: 12324: Sun Feb 8 19:07:33 Cumulus:'FILE_NOT_OPEN' Push Button (Activate QuickBooks Pro 2021 ) Begin &Activation
formwin.c (2809) : CHECKPOINT: 12324: Sun Feb 8 19:07:33 Creating form: formID=10038, itID=1
tasktracking.cpp (775) : CHECKPOINT: 12324: Sun Feb 8 19:07:33 Cumulus:'FILE_NOT_OPEN' Form (Activate QuickBooks Pro 2021 ) Form
qbbrowse.cpp (4775) : CHECKPOINT: 12324: Sun Feb 8 19:07:35 Before redirection: NA
qbbrowse.cpp (4784) : CHECKPOINT: 12324: Sun Feb 8 19:07:35 After redirection: NA
qbbrowse.cpp (4724) : CHECKPOINT: 12324: Sun Feb 8 19:07:35 Logging URL to Tracker.
qbbrowse.cpp (5225) : CHECKPOINT: 12324: Sun Feb 8 19:07:35 Staring ModalLoop in Starting Browse.
tasktracking.cpp (775) : CHECKPOINT: 12324: Sun Feb 8 19:07:35 Cumulus:'FILE_NOT_OPEN' Form (Can’t reach this page) Browser:https://secure.intuitcanada.com/canreg/?DaysToReg=0&DistributionMethod=retail&Flavor=pro&intuit_apik...<removed>=1&ProdCountry=CA&ProdEOC=<removed>&ProdFamily=QB&ProdLang=EN&ProdLicNum=<removed>&ProdYear=2008
tasktracking.cpp (775) : CHECKPOINT: 12324: Sun Feb 8 19:07:35 Cumulus:'FILE_NOT_OPEN' Form (Can’t reach this page) Browser:https://secure.intuitcanada.com/canreg/?DaysToReg=0&DistributionMethod=retail&Flavor=pro&intuit_apik...<removed>&NumOfSeats=1&ProdCountry=CA&ProdEOC=<removed>&ProdFamily=QB&ProdLang=EN&ProdLicNum=<removed>&ProdYear=2008
commands.c (4658) : CHECKPOINT: 12324: Sun Feb 8 19:07:37 QBCommands.Execute 'qbw:handshakeProcessQBCmd' DONE
load.c (1289) : CHECKPOINT: 12324: Sun Feb 8 19:07:37 ProcessNoCompanyMsg: DestroySplash() -CAll
load.c (1291) : CHECKPOINT: 12324: Sun Feb 8 19:07:37 ProcessNoCompanyMsg: DestroySplash() -RETURN
formwin.c (2809) : CHECKPOINT: 12324: Sun Feb 8 19:07:37 Creating form: formID=6884, itID=2
cwelcomedialog.cpp (220) : CHECKPOINT: 12324: Sun Feb 8 19:07:37 WelcomeDialog: Create: Pro
tasktracking.cpp (775) : CHECKPOINT: 12324: Sun Feb 8 19:07:37 Cumulus:'FILE_NOT_OPEN' Form (No QuickBooks Desktop Company Loaded) Form
tasktracking.cpp (775) : CHECKPOINT: 12324: Sun Feb 8 19:07:37 Cumulus:'FILE_NOT_OPEN' Menu Button (No QuickBooks Desktop Company Loaded)
