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firebusters
Level 2

Updates for Online

I have dealt with Data services before. Received a call today, from them apparently.  Our online file is not updating.  Have to upload file and pay for support get it fixed?

Totally sounds like a scam to me?

 

5 Comments 5
Trish_T
QuickBooks Team

Updates for Online

Hi firebusters,

 

Welcome to Community!  Thank you for sharing your concern.  I recommend contacting us outside of Community, so we can look further into this from our end and ensure your files are uploaded successfully, so you're back to business as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please feel free to reach back out any time you have other questions or concerns.  We'd be happy to help!

 

 

Fiat Lux - ASIA
Level 15

Updates for Online

@firebusters 

Why did you contact Data Service team? Did you need to convert data from QB Desktop to QB Online, or else?

firebusters
Level 2

Updates for Online

They called me.  We updated about 2 years ago now

 

firebusters
Level 2

Updates for Online

Technical support says no problems with our file, so let this be warning SCAM CALLERS WORKING!!

Fiat Lux - ASIA
Level 15

Updates for Online

Share the number here for reference to others.

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