vendor refund - open amount

I appreciate you for sharing a screenshot of your vendor's transaction list, @cjd1111. I want to ensure you'll be able to track the refund accordingly.

I can see that you've already recorded a vendor credit of $95.00. After entering the supplier's credit, make sure to deposit the money you got from the refund.

Here's how:

1. Go to the +New icon, then click on Bank deposit.
2. In the Account dropdown menu, select the account where you got the refund.
3. In the Add funds to this deposit section, fill out the following fields.
   • Received from: Select the supplier who gave you a refund.
   • Account: Select Accounts Payable. Important: You need to pick Accounts Payable so you can tie the refund to the supplier credit. This may seem a little strange, but it’s the best way to do this.
   • Payment method: Enter the method your supplier used to refund you.
   • Amount: Enter the amount of your refund.
4. Hit Save and close.

After that, use Pay Bills to connect the bank deposit to the credit. I'm adding this link as your guide: Enter a refund from a supplier.

Once settled, you're now ready to reconcile the entries. 

Aside from vendor credit, you can also get more resources while handling your other vendor transactions from here: Enter expenses, pay bills, and manage suppliers.

Please feel free to get back to me here for any additional questions about your refund transaction. I always have your back. Keep safe!

Hi

Hi cjd1111,

Welcome to Community!  QuickBooks Online is a powerful accounting software for all of your bookkeeping needs.  It's essential that you're able to record vendor refunds seamlessly and reconcile your accounts with confidence.  I'd be happy to help!

Since you've created the supplier credit, here's how to apply it to the expense:

1. From the Transaction list, locate the supplier expense and click View/Edit

2. Leave the Ref/Cheque no, Date, Amount and Memo fields blank

3. In the Add to Expense section, select Add for the Supplier credit

4. Hit Save and Close when complete

Here's a helpful article for your reference, to assist with supplier credits and refunds in QuickBooks Online.

Should you require additional assistance, please don't hesitate to contact us.  It would be a pleasure to work with you in real time and ensure you reach your QuickBooks goals.

Please reach back out with any other questions you may have.  We'd be glad to assist!

Hi @Trish_T 

I followed your instructions but when I select Add for the Supplier credit an error message pops up that says

'You cannot add a credit for a vendor without any open bills'

What does this mean and what do I do to correct it?

Thanks for your help.

Hi there, @cjd1111. Let me share with you some information about the error message you're getting when trying to apply for the supplier's credit.

Usually, the pop-up message appears when you're trying to credit without an existing bill or an accounts payable entry.

In this case, you can use the credit once you have an existing supplier's bill.

On the other hand, you can learn more about applying for supplier's credit from here: Handle supplier credits and refunds in QuickBooks Online.

If you have any other follow-up questions about your credit entries, let me know by adding a comment below. I'm more than happy to help. Keep safe!