Hi SMGroening,
Welcome to the Community. It's important you're able to get the support you need so that you can get back doing what you love. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to get the support you need.
Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with this. You can review this article to contact our support team.
Let me know if you have questions, I'll be happy to help.
