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dmacpheedesign
Level 1

We receive Script Error : Line 1042 Char 5 Error Unable to get property 'addEventListener" of undefined or null reference. This occurs every time we open QB desktop.

We receive Script Error : Line 1042 Char 5 Error Unable to get property 'addEventListener" of undefined or null reference. This occurs every time we open QB desktop.

This window has popped up recently (last 3 weeks). We have used QB for years and this is the first time seeing pop up with script error.

Why has this happened and how to fix this issue.

Thank You

2 Comments 2
JamesM
QuickBooks Team

We receive Script Error : Line 1042 Char 5 Error Unable to get property 'addEventListener" of undefined or null reference. This occurs every time we open QB desktop.

Hi there, 

 

Thanks for being with us for many years. We appreciate your loyalty. It's important to us that you're able to open your desktop without running into script errors. Don't worry, I'll be happy to steer you in the right direction with this. 

 

Have you tried to uninstall the program and reinstall it again? Doing this usually fixes most issues the program may be having. If the issues persists after uninstalling and reinstalling, please contact our support team at 1-877-772-9158. One of the phone support experts will be happy to troubleshoot this with you live over the phone. The hours of operation are 24/7 so you can call at your earliest convenience. 

 

Let me know if you have other questions. I'm here to help. 

DCB337
Level 2

We receive Script Error : Line 1042 Char 5 Error Unable to get property 'addEventListener" of undefined or null reference. This occurs every time we open QB desktop.

I had the same problem. After 3 very long telephone and remote access sessions with Support, they were able to fix the error messages. The problem seems to be related to the QB-Internet Explorer 11 interface connection. 

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