Let's perform troubleshooting steps to determine if your regular browser is causing the issue, SLAntiques. Doing so will help us identify the causes and initiate immediate solutions.
Before we proceed further, could you please specify the exact location where the error is occurring? Your guidance will help us address the issue more effectively.
It's important to note that standard browsers can sometimes display unexpected behavior with QuickBooks, due to accumulated cached data. A private browsing window can avoid any previously stored cache and establish a clean connection to QuickBooks.
Here are the keyboard shortcuts for opening a private browsing window:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If it's working, you can go back to your regular browser and clear its cache to remove any historical data affecting the unusual browser behavior. Otherwise, we can use other supported browsers for the best experience.
If the issue persists, I recommend contacting our live support team. They have the appropriate tools to conduct a comprehensive diagnosis of your account in a secure setting. Furthermore, their expertise enables them to identify the cause of the issue and provide the most effective solution.
If ever you want to manage your Intuit Account payment method, you can visit this article to make sure that your subscription fees are paid on time: Add or edit your Intuit Account payment method.
I'll be here to address any questions you have about error messages in QuickBooks. Please feel free to leave your questions in the comment section.
