We can resolve the blank screen that appears when generating a preview or exporting an invoice or estimate by opening your account in a private browser. This will help us identify the causes and implement effective solutions."
It's important to note that browsers can sometimes encounter unexpected behavior with QuickBooks due to accumulated cached data. A private browsing window can bypass any previously stored cache and establish a clean connection to QuickBooks.
Here are the keyboard shortcuts for opening a private browsing window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it's working, you can return to your regular browser and clear its cache to remove any outdated data causing the problem. If the issue persists, they can consider switching to other supported browsers installed on their system.
Additionally, after clearing your browser's temporary internet files, please check the following scenarios that could be causing the blank screen:
- Your company name has special characters that are not allowed.
- There are two or more adjacent dollar signs ($$, $$$, etc.) in any list or transaction data appearing on the page that's not fully loading.
- You are trying to access QBO with more than one browser tab simultaneously.
To find out what causes the blank page, you can visit this page for more details: QuickBooks Online doesn't load correctly or has blank pages.
Once done, you can visit this article to learn how to personalised and print sales forms in QuickBooks:
I am here to assist with any inquiries you may have regarding the process related to your sales in QuickBooks. Please feel free to leave your questions in the comment section.
