Where are my scanned receipts?

Hi, Jimmy. Thanks for reaching out! It’s great that you’re using the scanned receipts feature in QuickBooks Online. It’s such a helpful tool for keeping everything organized. Let’s work together to figure out where your receipts are and get you back on track.

Before we proceed, could you share where you tried to view your scanned receipts? Were you using the QuickBooks Online mobile app, or did you upload them via the web browser? This will help us narrow down the issue and assist you more effectively.

If you are using the mobile app, I recommend signing out of the QuickBooks Online app and then signing back in. This can help refresh the system and fix minor issues.

Then, refresh the app data to make sure it's up to date. Here's how:

iOS:

1. Go to Settings and select General.
2. Choose iPhone Storage, then click the QuickBooks Online app.
3. Click Offload App to free phone storage without deleting the app's data and documents.

Android:

1. In the Menu ☰, click More Options ⋮.
2. Select Settings and Refresh Data.
   
   
   
   
3. To confirm, tap YES.

If refreshing the data doesn’t resolve the issue, try uninstalling and reinstalling the app.

On the other hand, if you're using QuickBooks Online through a web browser, ensure the date filter is set correctly to display the receipts. It's also a good idea to refresh the browser by logging out and logging back into your account. Additionally, you can try accessing QuickBooks Online using another supported browser.

Don’t hesitate to let us know if these steps help or if you’re still having trouble locating your scanned receipts. We’re always here to support you and ensure you get the most out of QuickBooks Online. Feel free to reach out anytime if you need further assistance.

Thank you. Yes, signing out and back in again worked wonders. Appreciate the help. 

You're most welcome, Jimmy.

We're delighted that our colleague was able to assist you in locating your scanned receipts and resolving the issue effectively. Ensuring prompt and accurate support for your concerns is always our top priority.

If you have more questions, don't hesitate to reach out to the Community team again.